Become a Distress Line Volunteer

Volunteers are the lifeline of our service! Our volunteers make a difference in the lives of those in our community who are lonely, in crisis, or experiencing emotional stress.

Distress Line volunteer qualifications:

  • Good Listener
  • Empathetic
  • Non-Judgmental
  • Patient
  • Able to Handle Crisis
  • Common Sense
  • Respectful
  • Responsible and Reliable
  • 19 years of age or older
  • Able to volunteer 12 hours a month
  • Able to obtain a Police Record Check with Vulnerable Sector Screening

Distress Line volunteer responsibilities:

  • Provide telephone and online support to clients in accordance with the policies and guidelines learned in training.
  • Volunteer 12 hours each month during your first year of volunteering (for a total of 144 hours). 
  • Be reliable in fulfilling your shift commitments.
  • Attend ongoing training and workshops provided by the Centre.

Our Training and Volunteer experience will:

  • Improve your active listening and communications skills.
  • Teach you crisis prevention and suicide risk assessment skills.
  • Increase your knowledge of community resources, social issues, and mental health issues.
  • Develop and improve skills useful in personal and professional situations.
  • Provide you with valuable work experience, and once you complete 144 volunteer hours you can request a letter of reference.
  • Certify you as a safeTALK Suicide Alertness Helper.

Training DATES


Oakville Location

Volunteer Information Meeting & Interviews: 

7pm Tues, Sep 12, 2017

7pm Tues, Jan 9, 2018

Training Dates:

7-10pm Wed, Oct 11 to Nov 29

7-10pm Tues, Jan 16 to Mar 6


Georgetown Location

Volunteer Information Meeting & Interviews:

7pm Wed, Sept 27, 2017

7pm Wed, Jan 31, 2018

 Training Dates

7-10pm Wed, Oct 4 to Nov 15, 2017

7-10pmWed, Feb 7 to Mar 21, 2018



There is a $50 fee for training. This fee covers the cost of training materials.

Note: Each Training Session has 8 classes and all are mandatory.


The application process can take several months to complete. All applications will be reviewed, however not all applicants will be invited to take the next step in the selection process.