Become a Distress Line Volunteer

Volunteers are the lifeline of our service! Our volunteers make a difference in the lives of those in our community who are lonely, in crisis, or experiencing emotional stress.

Distress Line volunteer qualifications:

  • Good Listener
  • Empathetic
  • Non-Judgmental
  • Patient
  • Able to Handle Crisis
  • Common Sense
  • Respectful
  • Responsible and Reliable
  • 19 years of age or older
  • Able to volunteer 12 hours a month
  • Able to obtain a Police Record Check with Vulnerable Sector Screening

Distress Line volunteer responsibilities:

  • Provide telephone and online support to clients in accordance with the policies and guidelines learned in training.
  • Volunteer 12 hours each month during your first year of volunteering (for a total of 144 hours). 
  • Be reliable in fulfilling your shift commitments.
  • Attend ongoing training and workshops provided by the Centre.

Our Training and Volunteer experience will:

  • Improve your active listening and communications skills.
  • Teach you crisis prevention and suicide risk assessment skills.
  • Increase your knowledge of community resources, social issues, and mental health issues.
  • Develop and improve skills useful in personal and professional situations.
  • Provide you with valuable work experience, and once you complete 144 volunteer hours you can request a letter of reference.
  • Certify you as a safeTALK Suicide Alertness Helper.



Oakville Location

Volunteer Information Meeting:

7pm Tuesday, Apr 18

7pm Tuesday, Jun 27


Training Dates:

7-10pm Thursdays, May 4 – Jun 22

7-10pm Tuesdays, Jul 11 – Aug 29


Georgetown Location

Volunteer Interviews

Thursday, Apr. 20, 2017


Training Dates

7 – 10 pm Wednesdays

May. 3 – Jun. 21, 2017 inclusive



There is a $50 fee for training. This fee covers the cost of training materials.

Note: Each Training Session has 8 classes and all are mandatory.


The application process can take several months to complete. All applications will be reviewed, however not all applicants will be invited to take the next step in the selection process.