Volunteers are the lifeline of our service. Our volunteers make a tremendous difference in the lives of those in our community who are lonely, in crisis, or experiencing emotional stress.

Before applying, please read the information on this page in order to decide if this is the right time for you to volunteer (link to application is below).


Things to Consider Before Applying:

  • Due to the nature of volunteering on a Distress Line, if you are currently experiencing emotional difficulties or trauma this is not the best time for you to volunteer in this position. If you have experienced emotional difficulties or trauma within the past 2 years we ask that you wait at least 1 year before applying. 

  • We are not a peer-to-peer support agency, which means that we are not able to share our own personal experiences or opinions with clients who use our services.

  • Please consider carefully if you have the time to attend all 8 training sessions, and volunteer 12 hours a month for at least 1 year. 

Other Considerations

Distress Line Volunteer Responsibilities

Responsibilities Include:

  1. Attend our Training session (1 class each week for 8 weeks, 7-10pm). There is a $50 fee for training.
  2. Obtain a Police Record Check with Vulnerable Sector Screening.
  3. Provide telephone and online support to clients in accordance with the policies and guidelines learned in Training.
  4. Volunteer for at least 1 year, completing 12 hours each month (for a total of 144 hours), and 2 shifts each month in subsequent years.
  5. Be reliable in fulfilling your shift commitment (you can choose the shifts that best suit your schedule).
  6. Attend ongoing training and workshops provided by the Centre.

Distress Line Volunteer Benefits

Our Training and Volunteer experience will:

  1. Improve your active listening and communications skills.
  2. Teach you crisis prevention and suicide risk assessment skills.
  3. Increase your knowledge of community resources, social issues, and mental health issues.
  4. Develop and improve skills useful in personal and professional situations.
  5. Provide you with valuable work experience, and once you complete 144 volunteer hours you can request a letter of reference.

Distress Line Volunteer Qualifications

You will need to meet these qualifications to become a volunteer:

  1. 19 Years of Age or Older
  2. Able to Handle Crisis
  3. Good Listener
  4. Empathetic
  5. Non-Judgmental
  6. Patient
  7. Self-Aware
  8. Respectful
  9. Proficient in English (verbal and written)
  10. Responsible and Reliable


Training Information & New Dates!

We are currently accepting applications for our Winter 2022 training sessions.


December Volunteer Information Meeting (by invitation only, please submit application first): December 8, 2021 (on Zoom)

January Volunteer Information Meeting: January 4, 2022 (on Zoom)



We are offering a condensed zoom weekend training to start in January for volunteers wanting to be on the lines in February!


January Weekend Training (on Zoom):

January 8th & 9th - 9:00 AM to 4 PM

January 15th - 9:00 AM to 4 PM

Your mentor training shifts will be between January 16th and 28th

Graduation - January 29th - 9:00 AM to 12:00 PM

January Evening Training (on Zoom)

Dates: Tuesdays, 7-10pm

January 18 to March 8, 2022

2022 Training Dates: 

  • We hold training sessions throughout the year starting in January, with sessions in April, July, and October (dates subject to change and extra training sessions may be added as needed). 

  • Evening training sessions are held 7-10pm.

  • Training sessions are currently being held on Zoom but will be reviewed to move in-class in March 2022. 


For more information please email applications@dchalton.ca